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보건의료원Cheongyang Gun

늘 가까운 곳에서 청양군민의 건강을 지켜드립니다.

열린광장

공지사항

정신보건사업 소비자 만족도 조사 알림 글의 상세내용
제목 정신보건사업 소비자 만족도 조사 알림
부서명 지역보건담당 등록일 2010-01-28 조회 12940
첨부  
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<P class=HStyle0 style="LINE-HEIGHT: 200%; TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 17pt; LINE-HEIGHT: 200%; FONT-FAMILY: "돋움"">1. 분석결과</SPAN></P>
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<P class=HStyle0><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">1. 정신(치매) 전체 대상 (106명)</SPAN></P></TD>
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</TABLE><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 250%; FONT-FAMILY: "돋움"">  </SPAN></P>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">구분</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">점수</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">내용</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">평균점수</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; BACKGROUND-COLOR: #ffccff"> 83.4 </SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">최</SPAN><SPAN style="FONT-WEIGHT: bold; COLOR: #ff0000; FONT-FAMILY: "돋움"">고</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">점수</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">89.7</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-INDENT: 8.6pt"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">직원 친절 정도</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">최</SPAN><SPAN style="FONT-WEIGHT: bold; COLOR: #ff0000; FONT-FAMILY: "돋움"">저</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">점수</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">78.5</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-INDENT: 8.6pt"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">가족관계 호전 정도</SPAN></P></TD>
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<P class=HStyle0 style="MARGIN-LEFT: 16.5pt; TEXT-INDENT: -16.5pt"><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">1) </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.6pt">전반적으로 정신(치매)보건사업 및 해당관리에</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움""> 대해서 긍정적인 반응을 보이고 있음.</SPAN></P>
<P class=HStyle0 style="MARGIN-LEFT: 17.5pt; TEXT-INDENT: -17.5pt"><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">2) 최저점수 문항에서 볼 수 있듯이 가족관계 호전 정도가 만족스럽지 않으므로 정신장애</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.1pt">(치매 포함)에 대한 가족 교육을 체계적으로</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움""> 시행하여 환자 뿐 아니라 가족을 아우르는 총괄적 </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.7pt">관</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.8pt">리를 시행해야 할 것으로 보임.</SPAN></P>
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<P class=HStyle0><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">2. 주간재활프로그램 대상 (14명)</SPAN></P></TD>
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</TABLE><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 250%; FONT-FAMILY: "돋움"">  </SPAN></P>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">구분</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">점수</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">내용</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">평균점수</SPAN></P></TD>
<TD style="BORDER-RIGHT: #000000 1.1pt solid; PADDING-RIGHT: 1.4pt; BORDER-TOP: #000000 0.4pt solid; PADDING-LEFT: 1.4pt; PADDING-BOTTOM: 1.4pt; BORDER-LEFT: #000000 0.4pt solid; PADDING-TOP: 1.4pt; BORDER-BOTTOM: #000000 0.4pt solid" vAlign=center width=212 colSpan=2 height=40>
<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; BACKGROUND-COLOR: #ffccff"> 74.8 </SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">최</SPAN><SPAN style="FONT-WEIGHT: bold; COLOR: #ff0000; FONT-FAMILY: "돋움"">고</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">점수</SPAN></P></TD>
<TD style="BORDER-RIGHT: #000000 0.4pt solid; PADDING-RIGHT: 1.4pt; BORDER-TOP: #000000 0.4pt solid; PADDING-LEFT: 1.4pt; PADDING-BOTTOM: 1.4pt; BORDER-LEFT: #000000 0.4pt solid; PADDING-TOP: 1.4pt; BORDER-BOTTOM: #000000 0.4pt solid" vAlign=center width=72 bgColor=#effedf height=32>
<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">79.3</SPAN></P></TD>
<TD style="BORDER-RIGHT: #000000 1.1pt solid; PADDING-RIGHT: 1.4pt; BORDER-TOP: #000000 0.4pt solid; PADDING-LEFT: 1.4pt; PADDING-BOTTOM: 1.4pt; BORDER-LEFT: #000000 0.4pt solid; PADDING-TOP: 1.4pt; BORDER-BOTTOM: #000000 0.4pt solid" vAlign=center width=140 bgColor=#effedf height=32>
<P class=HStyle0 style="TEXT-INDENT: 8.6pt"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">프로그램 호응도</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">최</SPAN><SPAN style="FONT-WEIGHT: bold; COLOR: #ff0000; FONT-FAMILY: "돋움"">저</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">점수</SPAN></P></TD>
<TD style="BORDER-RIGHT: #000000 0.4pt solid; PADDING-RIGHT: 1.4pt; BORDER-TOP: #000000 0.4pt solid; PADDING-LEFT: 1.4pt; PADDING-BOTTOM: 1.4pt; BORDER-LEFT: #000000 0.4pt solid; PADDING-TOP: 1.4pt; BORDER-BOTTOM: #000000 1.1pt solid" vAlign=center width=72 bgColor=#effedf height=32>
<P class=HStyle0 style="TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">68.6</SPAN></P></TD>
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<P class=HStyle0 style="TEXT-INDENT: 8.6pt"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "돋움"">전체 만족도</SPAN></P></TD>
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<P class=HStyle0 style="MARGIN-LEFT: 16.5pt; TEXT-INDENT: -16.5pt"><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">1) </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.1pt">센터에서 제공되는 주간재활프로그램의 오락</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">성이나 효과성에 대해서는 비교적 긍정적인 반응을 보이고 있음</SPAN></P>
<P class=HStyle0 style="MARGIN-LEFT: 16.1pt; TEXT-INDENT: -16.1pt"><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">2) </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.6pt">센터 공간 및 환경에 대해서는 불만족하였는데 이는</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움""> </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.3pt">건강증진센터 내 정신보건실 전용공간의 </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.8pt">확보</SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: -1.2pt">(2009년 12월)</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: -1.4pt">로 후년에는 해소 될 것으로 보임</SPAN></P>
<P class=HStyle0 style="MARGIN-LEFT: 17.1pt; TEXT-INDENT: -17.1pt"><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">3) </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.3pt">프로그램 운영기간</SPAN><SPAN style="FONT-SIZE: 9pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.3pt">(10개월/년)</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.3pt">에 대해서 대부분이 적절하다고 보았으나, 40%정도가 2개월</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">간의 방학 없이 연중 운영하기를 바람</SPAN></P>
<P class=HStyle0 style="MARGIN-LEFT: 16.3pt; TEXT-INDENT: -16.3pt"><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">4) </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.2pt">프로그램 중 노래방이 가장 인기가 높았고, 즐겁게 임할 수 있는 생활체육레크레이션이</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움""> 그 다음을 이었으며, 다소 경직된 분위기에서 실시하는 서예가 가장 낮은 호응도를 보였음</SPAN></P>
<P class=HStyle0 style="MARGIN-LEFT: 16.4pt; TEXT-INDENT: -16.4pt; LINE-HEIGHT: 100%"><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 100%; FONT-FAMILY: "돋움""><BR>
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<P class=HStyle0 style="MARGIN-LEFT: 27.4pt; TEXT-INDENT: -27.4pt"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: #ff0000; LINE-HEIGHT: 160%; FONT-STYLE: italic; FONT-FAMILY: "돋움"">● 한계점 : 보건소 자체적으로 실시한 조사로 정확도 면에서 다소 떨어질 수 있음</SPAN></P>
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<P class=HStyle0 style="LINE-HEIGHT: 200%; TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-FAMILY: "HY헤드라인M""><BR>
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<P class=HStyle0 style="LINE-HEIGHT: 200%; TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 17pt; LINE-HEIGHT: 200%; FONT-FAMILY: "돋움"">2. 만족도 분석결과 향후 활용방안</SPAN></P>
<P class=HStyle0><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.4pt">2010년</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.3pt"> 사업추진 시 본 만족도 분석 결과를 바탕으로 정신(치매)보건사업의 내실화를 모색</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.6pt">(체계적 가족교육 시행, 활동적 주간재활프로그램 운영)하고, </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.4pt">서비스의 질적 개선</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.6pt">에 중점을</SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"; LETTER-SPACING: 0.3pt"> 두어 </SPAN><SPAN style="FONT-SIZE: 11pt; LINE-HEIGHT: 160%; FONT-FAMILY: "돋움"">주민 정신 건강실현에 보다 근접하고자 함</SPAN></P>
<P class=HStyle0><SPAN style="FONT-FAMILY: "한컴바탕""><BR>
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